Questions & Concerns

Our typical turnaround time is same day to 5 business days. During peak times or large sales, turnaround time may extend up to 10 business days.

Please note: our Business Days Calendar can be found HERE

Most orders ship via USPS Ground Advantage or Priority Mail. Occasionally, UPS may be used, and your tracking information will reflect this. Once your package has been dropped off and scanned by the carrier, tracking will begin updating.

Please keep in mind that once your package is in the hands of the carrier, shipping speed and transit delays are unfortunately outside of our control.

If you have a need or preference between USPS and UPS, please contact us prior to ordering so we can see if we are able to accommodate that request. Please email help@brassbellassupplyco.com.

We always do our best to accommodate combined shipping requests, but this cannot be guaranteed, especially during peak times or large sales.

If we are able to combine your orders, a partial shipping refund may be issued depending on the final package weight and size.

To request a possible order combination, please email help@brassbellassupplyco.com within 12 hours of your most recently placed order. Sending an email is not a guarantee that your order can be combined.

Due to the nature of our products, all sales are final unless your order arrives damaged or there is an error with your shipment.

If there is an issue with your order, please email help@brassbellassupplyco.com within 3 days of delivery and include your order number along with photos of the issue.

We offer package protection to help cover your bases. If you experience an issue, you will need to file a claim through the package protection provider. If you need help starting that claim, please contact us at help@brassbellassupplyco.com.

If package protection was not purchased, you will need to file a claim directly with your shipping carrier, which in most cases is USPS.

If your package was stolen, you will need to alert the proper authorities.

Once a package is out of our possession, it is unfortunately out of our control.

Please email help@brassbellassupplyco.com within 3 days of your delivery date, and we will help get your issue resolved.

Tracking may take 24 to 72 hours to update after your shipping label is created or after your package has been dropped off. Once USPS scans the package into their system, tracking updates should begin appearing.

USPS picks up directly from the shop on all business days. If we do not have our regular mail carrier, it can sometimes take up to 24 hours for the first scan to appear.

During high order volume, molds may be shipped untrimmed in order to keep turnaround times as quick as possible. If this happens, a mold trimmer will be included with your order.

Rep codes cannot be combined with other rep codes. Ever. Orders submitted with more than one rep code will be held until the overage invoice is paid. If payment is not received within 3 days, the order will be canceled.

Rep codes can be stacked with sale prices, and we absolutely encourage you to use them.

Bella Bonds are our form of store credit. They do expire and are not the same as gift cards.

Bella Bonds cannot be combined with sale codes, but they can be used with rep codes.

If you ever have any questions, please email us at help@brassbellassupplyco.com.

We do! Our amazing team of Rep Ambassadors and Reps each have a code that saves you 10% off your order, and those codes can also be used on top of current sales unless otherwise stated.

You can find our Rep Ambassador and Rep team hanging out in our VIP Facebook group, which can be found HERE.

We know many of our returning customers have come to rely on our quick, consistent turnaround times while still receiving the quality they deserve.

Any upcoming or expected closures will always be posted as soon as possible in our Business Days Calendar, as well as in our VIP Facebook group and on our Facebook business page.

Please note that closure days do not count as business days. We are closed on all weekends and major U.S. holidays, and all additional closed days are reflected in our Business Days Calendar.

Please send an email to help@brassbellassupplyco.com, and we will respond within 24 to 48 business hours.